GDPR Compliance

Last updated: May 20, 2026

Although Radiant Balance operates primarily in Australia, we recognize the importance of data protection standards set by the European Union's General Data Protection Regulation (GDPR). This page outlines how we handle data for any EU residents who may interact with our services.

Legal Basis for Processing

When we process your personal data, we rely on one or more of the following legal bases:

• Contract: Processing is necessary to fulfill our contractual obligations to you
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights don't override these interests
• Legal Obligation: Processing is required to comply with legal requirements

Your GDPR Rights

If you are an EU resident, you have the following rights under GDPR:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Restriction

You can request that we limit how we use your personal data.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Duration of our business relationship with you
• Period required to comply with legal, accounting, or reporting requirements
• Period necessary to establish, exercise, or defend legal claims

International Data Transfers

As we are based in Australia, your data may be transferred outside the EU. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Ensuring the recipient country has adequate data protection laws
• Other legally recognized transfer mechanisms

Data Protection Officer

While we are not required to appoint a Data Protection Officer under GDPR, you can contact us regarding any data protection matters at [email protected].

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 247 Design Boulevard, Newstead QLD 4006, Australia

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority in the EU.

Updates to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.